Privacy Policy for dalorivenqa.com

This Privacy Policy outlines how we collect, use, and protect your personal information when you use our services in South Africa.

What Information We Collect

We gather certain details to improve our emotional support services and protect your privacy.

• Contact details, such as your name, email address, and phone number for communication purposes.
• Information provided in inquiries or forms, including the nature of your request or support topics.
• Technical data, including device type, browser data, and session information for security purposes.
• Cookies and usage patterns, explained in more detail in our Cookie Policy, for user experience enhancement.

How We Use Information

Your information is used only to provide and improve our support services while safeguarding your privacy.

• Personalizing guidance and support according to your needs and requests.
• Managing communication and responding to your inquiries efficiently and securely.
• Improving website functionality and ensuring platform security for all users.
• Complying with legal obligations and relevant South African data protection laws.

Legal Basis for Processing

We process your personal data under lawful grounds, respecting your privacy rights.

Your information is processed based on your consent, to fulfil our service commitments, and to comply with regulatory requirements in South Africa.

Information Sharing

We do not sell your personal data. Information may be shared with trusted partners under strict safeguards.

• Information shared with service providers is limited, confidential, and used strictly for performing essential operations.
• Disclosure may occur if required by law or for legal compliance reasons.
• Personal data may be transferred securely for necessary technical support, always maintaining protection standards.

Data Security

We employ industry-standard measures to safeguard your data. Access is limited to authorized personnel, and we review security practices regularly to protect your information from unauthorized access, loss, or misuse.

Your Rights

You have rights regarding your personal data under South African law.

• Request access to your personal information or data corrections as needed.
• Request deletion of your data or restrict processing, where permitted.
• Withdraw consent for processing at any time, subject to legal requirements.
• Lodge a complaint with the Information Regulator if dissatisfied with how we handle your data.

Cookies

We use cookies to optimize your website experience, monitor usage, and improve services. For details, refer to our Cookie Policy.

Cookie Policy Cookie Policy

Contact Us

For questions on data privacy or your personal information, please contact our support team for assistance.

Policy Updates and Changes

We may update this policy from time to time, and material changes will be notified here. Please review this page regularly.